One of her clients has a 14 year old son who has some sort of urological problem, and Blue Cross told her they only had one pediatric urologist in network, and she's a femalian, with pronouns she and her. But the boy didn't want to show his pee pee or talk about his pee pee to a lady (he's 14
) and if you go out of network you have no insurance coverage and it costs a ton more.But Blue Cross was not going to cover it if he went to a male pediatric urologist, and that was their final decision. And mom was distraught.
So, umm ... whaddya do? How do you get a male urologist for your son?
Well, here's the ticket - you call ol' Wifehorn on the phone and tell her about it. And that actually works, because ol' Wifehorn 1) is a expert on this stuff, and 2) she cares. She really, deeply cares. And she spent an hour and a half with the lady, coaching her on exactly what she should do, which was complain to the state Department of Insurance, and exactly what she should say to get them off the dime.
And she did what ol' Wifehorn told her, and the Department of Insurance contacted Blue Cross and got confirmation that they only had one pediatric urologist in network, and they told Blue Cross that was inadequate network, and they got Blue Cross to add the male doctor the kid wants to keep seeing to the network just for this one kid, and Mom is incredibly, incredibly happy with the outcome, and ol' Wifehorn is a huge hero.
Heroine. Whatever.
And that's how she built a book of more than 600 clients without doing any real advertising. Our business grows by word of mouth, and you can imagine what that mom is going to be saying about ol' Wifehorn to all her friends and family.
Other insurance agents don't provide that kind of service.
A lot of them wouldn't have had a clue what to tell the client, and they wouldn't have spent an hour and a half training the client on exactly what to do and say (and she would have done it herself, but it's better if the client can do it). She does that - she goes the extra mile for her people - again and again, just because she has spent ten years learning how to deal with unusual situations, and she wants her people to be okay. She wanted to make sure that 14 year old boy doesn't have to see a female urologist, and by gum, she knows what to do to make it stop.
It's awesome to see what she does.
).
I spent the early years driving her all over the place, when we were desperately trying to find clients. I'm talking three counties and hundreds of miles, but we scraped up enough to get started and it's been uphill since then. 
Bill. 
